Help Center

Everything You Need to Know

What is your return policy?

RETURN & REFUND POLICY

If you are not entirely satisfied with your purchase, we're here to help.

You have 5 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 3-10 days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you have any questions on how to return your item to us, contact us.

Do you offer gift cards?

We do not offer gift cards at this time, but look forward to offering them soon.

When do you ship?

Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

**Phor Essentials Terms of Use**

**Welcome to Phor Essentials!** By accessing or using our website, phoressentials.com (the “Site”), you agree to comply with and be bound by these Terms of Use. If you do not agree, please refrain from using our Site.

**1. Acceptance of Terms**
Your use of the Site constitutes your acceptance of these Terms of Use. We may update or modify these terms at any time, so please review them regularly.

**2. Use of Our Site**
You agree to use the Site solely for lawful purposes. You will not:
- Use the Site to engage in any fraudulent or illegal activity.
- Post or transmit harmful, offensive, or infringing content.
- Violate any intellectual property rights associated with Phor Essentials content.

**3. Product Information and Orders**
All prices, descriptions, and availability of products are subject to change without notice. We reserve the right to limit quantities and to discontinue products. Orders will be fulfilled in the order received and according to stock availability.

**4. Intellectual Property**
All content on the Site, including text, images, graphics, and logos, is the property of Phor Essentials and protected by intellectual property laws. Unauthorized use of our content is prohibited.

**5. Limitation of Liability**
Phor Essentials is not liable for any direct, indirect, or consequential damages resulting from your use of our Site or products, to the fullest extent permitted by law.

**6. Third-Party Links**
Our Site may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these sites. Accessing them is at your own risk.

**7. Privacy**
Your privacy is important to us. Please refer to our Privacy Policy, which governs how we collect, use, and protect your information.

**8. Governing Law**
These Terms are governed by the laws of [Your Country/State]. Any disputes shall be resolved in the jurisdiction of [Your Country/State].

**9. Contact Us**
If you have questions or concerns regarding these Terms of Use, please contact us at support@phoressentials.com.

By continuing to use our Site, you acknowledge that you have read, understood, and agree to these Terms of Use.

Phor Essentials Privacy Policy

Effective Date: 11/13/2024

Welcome to Phor Essentials! Your privacy and the security of your personal information are of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, phoressentials.com (the “Site”). By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide better services to all users. This may include:

Personal Information: Such as your name, email address, phone number, and shipping/billing addresses, collected during account creation, purchase transactions, and communications with our team.
Payment Information: Payment details, like your credit card or other payment method information, are collected to complete transactions securely. We do not store full credit card numbers on our servers.
Usage Data: Information about how you interact with our Site, such as pages visited, time spent on pages, and device type, which is collected through cookies and similar technologies.

2. How We Use Your Information

We use your information for purposes including:

Order Processing: To process and fulfill your purchases, deliver products, and handle returns or exchanges.
Customer Support: To provide assistance, answer questions, and respond to inquiries.
Marketing: To send you updates on promotions, new product releases, and exclusive offers, only if you have opted in.
Site Improvement: To improve the functionality, security, and content of our Site.

3. Sharing Your Information

We may share your information with third parties under the following circumstances:

Service Providers: We may share information with vendors or partners who assist in order fulfillment, payment processing, and Site maintenance.
Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Cookies and Tracking Technologies

Our Site uses cookies, pixel tags, and similar tracking technologies to personalize your experience, analyze Site traffic, and deliver targeted ads. You can control cookie preferences through your browser settings, but disabling cookies may affect the Site’s functionality.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: To request a copy of the personal information we have about you.
Correction: To correct any inaccuracies in your personal information.
Deletion: To request deletion of your personal information.
Opt-Out: To opt-out of marketing communications, click the unsubscribe link in our emails or contact us directly.

6. Security

We take security seriously and implement measures to protect your information, including encryption, secure servers, and access controls. However, no online transmission is entirely secure, so please exercise caution.

7. Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect information from children. If we become aware of any information collected from children, we will delete it.

8. Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

9. Contact Us

If you have questions or concerns about our Privacy Policy or how your information is handled, please contact us at:

Email: support@phoressentials.com

By using our Site, you acknowledge and agree to this Privacy Policy. Thank you for trusting Phor Essentials with your personal information.